Building software 2 min read
Building KX21 around the work
A practical starting point for software: understand the work, find the friction, and make one part of it better.
Read article : Building KX21 around the workNotes from the work
What I’ve built.
What I’ve learned.
The decisions behind a business are often more useful than the headline. This series makes room for the work, the questions, and the lessons along the way.
Responsible AI 5 min read
AI is not the panacea. It is a tool.
AI can help a disciplined engineering team move faster. It cannot replace planning, judgment, ownership, or accountability.
Read article : AI is not the panacea. It is a tool.Healthcare operations 2 min read
Healthcare happens between the handoffs
A look at the less visible work behind patient access: information, ownership, follow-through, and dependable operations.
Read article : Healthcare happens between the handoffsPhysical products 2 min read
A product is more than its launch
Using Sleep8 as the starting point for a broader conversation about building, explaining, delivering, and supporting a physical product.
Read article : A product is more than its launchBusiness philosophy 2 min read
Honesty, trust, and being likable
Why honesty, earned trust, and being someone people enjoy working with are the foundation of lasting business relationships.
Read article : Honesty, trust, and being likableHave a related question?
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